Report fraud immediately

We prevent any (further) damage

Are you a victim of fraud or theft or suspect that you are a victim? Report it immediately via We will ensure that you receive the best possible assistance.

When is fraud involved?

  • You sent documents and/or data that contained sensitive information.
  • You responded to a phishing message.
  • You clicked on a link in a phishing message.
  • Someone tried to retrieve your safe deposit box information (by phone, text message, email or a fake website).

Do you suspect something is wrong?

Do you have doubts about the authenticity of a phone call or email? Always contact us immediately. Did you receive an email or phone call asking you to send certain documents or data? CitySafes never does this without a direct reason. When in doubt, always email to

Useful tips to prevent fraud

Scan your computer or laptop for viruses if you think your computer is infected.
Check the sender. Is the spelling correct in the e-mail address?

What emails/calls are you receiving from CitySafes?
Emails with

Contact us