On our regular opening days, you have access to your safe deposit box free of charge, for an unlimited period and without an appointment. These days vary depending on the location. You can find the opening hours via the respective branch. Visit the webpage of your branch to find out the current opening hours.
You can visit your safe in complete peace and privacy. To ensure your confidentiality, a separate room will be made available for you. The drawer of your safe can be easily removed, allowing you to take it to a private space where you can manage your belongings without any disturbance. Once you’re done, our staff will assist you in returning the drawer safely to your secure location.
Yes, once you rent a safe with us, you can visit it during opening hours without an appointment. Make sure to always bring a valid ID and the key to your safe. No appointment is needed for changes to your contract or for adding an additional person. Please note: the person being added must be present and bring a valid ID.
Come to the branch with the person you wish to add. This person must bring a valid ID (passport or ID card). Both parties will sign to confirm the change.
You can submit changes during a visit to your branch, without an appointment. Alternatively, you can send changes via email to info.dk@citysafes.com, using the email address we have on file. Changes cannot be made by phone.
Have you moved, or is there a branch closer to you? Switching to a different branch is easy. Call us on 89 877 900 to discuss options.
If you have any questions or would like more information about your options please contact us.
Storing your valuables in a secure safe reduces the risk of losing your valuables in the event of burglary, theft or fire. As standard, the contents of your safe deposit box are also insured up to DKK 350,000. The insurance coverage can be increased to DKK 1,200,000. You can find more information about this in the rental contract for your safe deposit box.
You must have a valid European ID and an IBAN number. At CitySafes, the following documents are valid as proof of identity:
We have created an overview of all CitySafes branches so that you can find a safe deposit box near you.
At the first appointment, you will pick up the keys. We will take you to a safe deposit box of your choice, where you can immediately store your valuables. So it is advisable to bring your valuables directly with you. This way you don’t have to travel back and forth unnecessarily.
Yes, simply name a family member or partner as co-tenant. The co-tenant receives the keys to the safe deposit box just as you do and is entitled to access the safe deposit box even in your absence. The contract therefore considers this person to be equal to the main tenant. Adding a co-tenant must be done in the presence of the tenant and co-tenant at your branch. Both tenant and co-tenant must be in possession of a valid identification document, e.g. an identity card, at this appointment.
Yes, as a contractual partner (main tenant and/or co-tenant) you can issue a power of attorney to others. The authorized person can then use your keys to access the locker, even if you are not present. However, an authorized representative is not a co-tenant. Should you or your co-tenant die, all powers of attorney expire. To issue a power of attorney, you as the main tenant or co-tenant must come to the branch together with the person to be authorized. At the branch, we can set up the power of attorney for you immediately.
Your safe deposit box remains accessible to your co-tenant. All powers of attorney expire. Your heirs have access to your safe deposit box upon presentation of a certificate of inheritance and a death certificate.
You pay a one-time deposit of DKK 800 per safe deposit box for keys and lock. If you return all keys at the end of the lease and there are no outstanding payments, the deposit will be refunded to you within one month. You have free and unlimited access to your safe deposit box during opening hours. If you lose one or both keys, you will also be charged for this. The price for one lost key is DKK 2,500 and for two lost keys the price is DKK 4,000.
Yes, of course. To do this, you need to bring a printout from the Danish Business Authority to your appointment that shows the details of your business. The printout must be no more than three months old and must include your name.
Alternatively, you can also bring your company’s CVR number to the appointment. If all the documents are in order, you can easily rent a safe deposit box for a business.
Larger size: The option to switch to a larger safe deposit box is always open to you, depending on the availability of a suitable safe deposit box at your branch.
Visit your branch with both keys of your previous locker and a valid ID. You do not need an appointment, but you should check beforehand whether the size you want is available.
The price difference for the remaining months of the contract period will be charged in the following billing period.
Smaller size: To switch to a smaller locker, we require at least one month’s notice before the end of your contract period. Please inform us in writing or at the counter that you wish to make this change so that we can arrange this immediately if a smaller size is available.
A refund of the rent already paid is not possible. The rent for the smaller locker will be debited during the normal billing period after the changeover. If you would like to change to a smaller locker, please inform your branch in advance. You can then arrange an appointment to make the switch. Please bring both keys of your previous locker and a valid ID with you.
Your safe deposit box is located in a high-security safe that meets the strict requirements of security category 4+. This is the highest security category in Denmark. The fire- and burglar-proof safes are monitored around the clock.
Your data will not be provided to third parties. In doing so, CitySafes strictly adheres to the General Data Protection Regulation (GDPR). Also, our website is only accessible via 256-bit SSL security. The data you enter is therefore sent via an encrypted connection.
CitySafes is the largest safe deposit box provider in Europe. Under no circumstances does your property fall under CitySafes’ corporate assets and is therefore always protected.
In the unlikely event that this would happen, you remain the legal and beneficial owner of the safe deposit box contents at all times. Unlike most banks, it is not part of the bankruptcy estate in the event of bankruptcy.
By default, the contents of your safe deposit box are insured up to DKK 350,000. The insurance coverage can be increased to DKK 1,200,000.
Your valuables are securely insured with CitySafes, in partnership with AXA XL.
You must yourself provide a plausible statement of which items have been lost. This requirement is similar to that of banks and loss adjusters. You also have to prove which valuables have been lost, e.g. by means of photos, invoices and/or appraisals.
Depending on when your contract started, you will receive an invoice every year on the 10th or 24th of the month concerned. 14 to 18 days after you receive the invoice, we will debit the amount from your account. The day on which your account is debited cannot be adjusted.
If you prefer to pay monthly, this is of course also possible. In this case, you will receive an invoice on the 10th or 24th of each month. CitySafes charges an administration fee of 20 percent for each monthly payment.
The deposit is collected once at the same time as the first collection of the annual rent.
The notice period is at least one month before the expiry of your lease. The agreement is automatically renewed every year for one year. For example, if your contract ends on the 31st of October 2024, you must terminate your safe deposit box by the 30th of September 2024.
You must cancel the rental contract for your safe deposit box in writing. You can use the form you can find via this link: Cancellation form.
You are responsible for sending your cancellation within the notice period specified. We will send you a confirmation once we received your cancellation and we will contact you to arrange an appointment to take back your keys. To ensure that we receive your cancellation properly, we recommend that you use our cancellation form, send the cancellation to us by registered post or drop it by one of our branches.
Once we have received your keys, the deposit will be refunded to your bank account within one month. If you wish to rent a safe deposit box again in the future, you should be aware that we cannot reserve safe deposit boxes and you might not be able to get the same size as you had before.
After reading these questions and answers, is your question still not answered? If so, please feel free to contact us. Our expert staff will be happy to assist you.
For more details, please refer to the Terms and Conditions of CitySafes.
Make an appointment to keep your valuables safe. We will show you the different safe deposit box sizes and insurance options at the branch. If you wish, you can bring your valuables directly to your appointment to see which size suits your needs best.
Prefer to speak with a staff member? Call 89 877 900 between 11:00 am and 18:00 pm Monday through Friday.
Do you have any questions about our services? Make a no-obligation consultation appointment at our branch to be shown around the branch and to receive further information about our different safe deposit boxes. Our staff will be happy to take the time to answer your questions.
You can also call 89 877 900 if you prefer to speak to a staff member.
For more information, call 89 877 900 or leave your details using the form below and we will call you within one business day to answer your questions.
Call 89 877 900 directly to discuss alternative options, or leave your contact information here for a callback request.
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