My safe deposit box

What are the opening hours?

On our regular opening days, you have access to your safe deposit box free of charge, for an unlimited period and without an appointment. These days vary depending on the location. You can find the opening hours via the respective branch. Visit the webpage of your branch to find out the current opening hours. 

How much time do I have when visiting my safe deposit box?

You can visit your safe in complete peace and privacy. To ensure your confidentiality, a separate room will be made available for you. The drawer of your safe can be easily removed, allowing you to take it to a private space where you can manage your belongings without any disturbance. Once you’re done, our staff will assist you in returning the drawer safely to your secure location.

Can I visit my safe without an appointment?

Yes, once you rent a safe with us, you can visit it during opening hours without an appointment. Make sure to always bring a valid ID and the key to your safe. No appointment is needed for changes to your contract or for adding an additional person. Please note: the person being added must be present and bring a valid ID.

How do I add someone to my contract?

Come to the branch with the person you wish to add. This person must bring a valid ID (passport or ID card). Both parties will sign to confirm the change.

Renting a safe deposit box

What are the advantages of renting a safe deposit box?

Storing your valuables in a secure safe reduces the risk of losing your valuables in the event of burglary, theft or fire. As standard, the contents of your safe deposit box are also insured up to DKK 350,000. The insurance coverage can be increased to DKK 1,200,000. You can find more information about this in the rental contract for your safe deposit box.

What are the terms and conditions for renting a locker at CitySafes?

You must have a valid European ID and an IBAN number. At CitySafes, the following documents are valid as proof of identity:

  • EU passport
  • Danish driving licence (foreign passport and residence card)

At which locations can I rent a safe deposit box?

We have created an overview of all CitySafes branches so that you can find a safe deposit box near you.

Can I use my safe deposit box immediately after receiving the keys?

At the first appointment, you will pick up the keys. We will take you to a safe deposit box of your choice, where you can immediately store your valuables. So it is advisable to bring your valuables directly with you. This way you don’t have to travel back and forth unnecessarily.

Security and surveillance

How do I know if my safe deposit box is secure?

Your safe deposit box is located in a high-security safe that meets the strict requirements of security category 4+. This is the highest security category in Denmark. The fire- and burglar-proof safes are monitored around the clock.

How does CitySafes handle my personal data?

Your data will not be provided to third parties. In doing so, CitySafes strictly adheres to the General Data Protection Regulation (GDPR). Also, our website is only accessible via 256-bit SSL security. The data you enter is therefore sent via an encrypted connection.

How is the continuity of CitySafes guaranteed?

CitySafes is the largest safe deposit box provider in Europe. Under no circumstances does your property fall under CitySafes’ corporate assets and is therefore always protected.

What happens to my property if CitySafes goes bankrupt?

In the unlikely event that this would happen, you remain the legal and beneficial owner of the safe deposit box contents at all times. Unlike most banks, it is not part of the bankruptcy estate in the event of bankruptcy.

Insurance

How much insurance coverage does my safe deposit box have?

By default, the contents of your safe deposit box are insured up to DKK 350,000. The insurance coverage can be increased to DKK 1,200,000.

Which insurance companies does CitySafes work with?

Your valuables are securely insured with CitySafes, in partnership with AXA XL.

How can I prove what is in my safe deposit box should the contents get lost?

You must yourself provide a plausible statement of which items have been lost. This requirement is similar to that of banks and loss adjusters. You also have to prove which valuables have been lost, e.g. by means of photos, invoices and/or appraisals.

Payment

When will the rent be collected?

Depending on when your contract started, you will receive an invoice every year on the 10th or 24th of the month concerned. 14 to 18 days after you receive the invoice, we will debit the amount from your account. The day on which your account is debited cannot be adjusted.
If you prefer to pay monthly, this is of course also possible. In this case, you will receive an invoice on the 10th or 24th of each month. CitySafes charges an administration fee of 20 percent for each monthly payment.

When will the deposit be collected?

The deposit is collected once at the same time as the first collection of the annual rent.

How long is the notice period?

The notice period is at least one month before the expiry of your lease. The agreement is automatically renewed every year for one year. For example, if your contract ends on the 31st of October 2024, you must terminate your safe deposit box by the 30th of September 2024.

How can I cancel my safe deposit box rental contract?

You must cancel the rental contract for your safe deposit box in writing. You can use the form you can find via this link: Cancellation form.
You are responsible for sending your cancellation within the notice period specified. We will send you a confirmation once we received your cancellation and we will contact you to arrange an appointment to take back your keys. To ensure that we receive your cancellation properly, we recommend that you use our cancellation form, send the cancellation to us by registered post or drop it by one of our branches.
Once we have received your keys, the deposit will be refunded to your bank account within one month. If you wish to rent a safe deposit box again in the future, you should be aware that we cannot reserve safe deposit boxes and you might not be able to get the same size as you had before.

Other questions

After reading these questions and answers, is your question still not answered? If so, please feel free to contact us. Our expert staff will be happy to assist you.

For more details, please refer to the Terms and Conditions of CitySafes.

 

Rent a safe