Visit your safe-deposit box

When can I visit my safe deposit box?

You can visit your safe deposit box free of charge, unlimited and without appointment during our opening hours. The opening hours differ per location. You can find the opening hours on the branch pages. Check the current opening hours on our branch pages.

How much time do I have when visiting my safe deposit box?

In most cases, you can visit your safe deposit box in peace and quiet. To ensure your privacy, you will be given a separate room. This is because the drawer in your safe-deposit box is removable. We will then escort you to a locked room where you can set up your safe-deposit box in peace and quiet. Afterwards, one of our staff will accompany you back to the safe, where you can safely store the drawer back in your safe.

Before the holiday period, for example, it may be busier than usual. We may then ask you to limit your visit to 10 minutes. For most visits, this is more than enough.

Do you still need more time? Please let one of our staff know.

I am a person with a disability, is my safe deposit box easily accessible?

Not all locations are suitable for people with walking difficulties.

Contact us on 02 486 70 00 for options and questions.

 

Rent a safe-deposit box

What are the advantages of renting a safe deposit box from CitySafes?

By storing your valuables in a high-security safe, you reduce the risk of your valuables being lost in a burglary, robbery or fire, for example. In addition, the contents of your safe from type A safe and larger are insured up to € 45,000 as standard. You can increase this up to € 90,000 for a fee. Read more about this in the terms and conditions.

What are the conditions for renting a safe deposit box from CitySafes?

You must be in possession of a valid European identity document and an IBAN. At CitySafes, the following documents are valid as proof of identity:

  • EU passport
  • Valid residence document for Belgium
  • Belgian identity card

 

Where can I rent a safe-deposit box?

Check out CitySafes’ branches here.

Can I visit my safe deposit box immediately after receiving the keys?

You will receive your keys at your first appointment. We will then accompany you to your safe deposit box so that you can immediately store your valuables in your safe deposit box. So you may also bring your valuables to the first appointment at the same time, so you do not have to come again for this.

 

Can I rent a safe-deposit box together with someone else?

Yes, you can designate your partner or a family member as a co-tenant. Your co-tenant will have access to the safe deposit box just like you with the keys, even if you are not there yourself. Main tenant and co-tenant are equals in the contract. Adding a co-tenant can only be done in person at the office itself. You must both be present with a valid identity document to do so.

Can I authorise someone to visit my safe deposit box?

Yes, you can issue a proxy as the main tenant and/or co-tenant. The authorised representative can then visit the safe deposit box with your keys, even if you are not there yourself. However, an authorised representative is not a co-tenant. Should you or your co-tenant die, the proxy will expire.

To issue a proxy, you as the main tenant or co-tenant should come along with the person to be authorised. At the branch, we can then arrange this for you immediately.

What happens if I pass away?

Your safe deposit box will be blocked. Any proxy will lapse. Your heirs can also access your safe deposit box on presentation of a certificate of inheritance and a death certificate.

Are there any additional costs besides the rent?

You pay a one-off €85 deposit per safe deposit box for the keys and the lock. If you return all keys at the end of the rental agreement and no payments are outstanding, the deposit will be refunded to you within a month.

You can visit your safe deposit box free of charge and without restriction on fixed safe deposit box days. Would you like to visit your safe deposit box outside the regular safe deposit box days? This is possible by appointment. Citysafes will charge an administration fee of € 35, including 21% VAT.

Should you lose one or both keys, you will also be charged for this. The cost for one lost key is €300 excluding VAT and for two lost keys it is €600 excluding VAT.

Can I also rent a safe-deposit box for business purposes?

Yes, you can. To do so, you should bring an extract from the Crossroads Bank for Enterprises to your appointment. This must not be older than three months. This extract must show your name.

You can also bring your company’s VAT number and IBAN to the appointment. If all documents are in order, you can rent your safe deposit box for your business.

An overview of all information can be found here.

I want to switch to a different size safe, what should I do?

Larger size:
If you want to switch to a larger size safe, you can do so at any time if the larger size is available at your branch.
To do so, you can drop by your branch with both keys and a valid ID. You do not need to make an appointment, but it is important to check whether the desired size is available.
The difference in price over the remaining months of the contract will be invoiced during the next billing period.

Smaller size
For a smaller-sized safe, we apply at least one month’s notice before the end of your contract period. Please let us know in writing or at the counter that you would like to make this switch, so that we can arrange this immediately if a smaller size is available.

We do not issue refunds on the rental amount already paid. The rent for the smaller counter will be debited after the conversion during the normal billing period. To switch to a smaller counter, we ask you to inform your own branch in advance. After this, you can make an appointment to arrange this. To do so, please bring both keys and a valid ID.

Security and surveillance

How do I know if my safe deposit box is secure?

Your safe is located in a high-security vault that meets the stringent requirements of security category 4+. This is the highest security category in Belgium. This means that, among other things, the safe has excellent protection against fire and theft and is monitored 24/7.

How does CitySafes handle my personal data?

Your data will not be provided to third parties. In doing so, CitySafes strictly adheres to the General Data Protection Regulation (GDPR). Also, our website is only accessible via 256-bit SSL security. The data you enter is therefore sent via an encrypted connection.

How is the continuity of CitySafes® ensured?

CitySafes Belgium BV is the largest independent provider of safe deposit boxes in Europe. We are independent and have a very sound financial policy. Your properties are always outside CitySafes’ estate so they are always protected.

What happens to my property if CitySafes goes bankrupt?

You remain the legal and economic owner of your properties at all times. Unlike in most banks, your properties are not part of the estate in case of bankruptcy.

Insurance

Up to what amount is my safe deposit box insured?

The contents of your safe deposit box are insured up to €45.000 as standard from a type A safe. If required, you can increase your cover to €90.000 per year for an additional €52. For an additional €130 per year, there is the option to increase your cover to €150.000. The cover applies per safe-deposit box. It is therefore also possible to rent several safe deposit boxes for higher cover. You then spread your valuables over several safes.

Which insurance companie does CitySafes collaborate with?

Your valuables are excellently insured at CitySafes. For this purpose, we work together with XL Insurance Company SE.

How do I demonstrate what is in my safe deposit box in case the contents are lost?

You will have to make your own plausible case as to which goods have been lost. These conditions are similar to those of banks and insurance companies. You will have to prove by means of photos, invoices and/or valuation reports, for example, which valuables have been lost.

Payment

When will the rent be collected?

Depending on the date your contract started, you will receive an invoice from us on the 10th or the 24th of the month each year. 14 to 18 days after you receive an invoice from us, we will collect the amount from your account. This collection date is not adjustable.

If you wish a monthly payment, this is of course also possible. In this case, you will receive a monthly invoice on the 10th or the 24th of the month. CitySafes charges a 20% administration fee for this with each monthly payment.

When is the deposit collected?

The collection of the deposit will take place once at the same time as the first collection of the annual rent.

What is the notice period?

The notice period is at least one month before the end of your lease. The agreement is automatically renewed for one year each year. For example, if your contract ends on 31 October 2020, you must give notice to terminate your safelock on or before 30 September 2020.

How can I cancel my safe deposit box?

You must cancel the rental agreement for your safe in writing using the form that can be found via this link: Cancel Safe.

You are responsible for sending your cancellation in time. After receiving your cancellation form, we will contact you to make an appointment to take back your keys. If you do not receive a confirmation from us, we have not received your cancellation. To make sure your notice reaches us in good order, we recommend that you send it to us by registered mail.

After we receive your keys, the remaining deposit will be refunded to your bank account within a month. If you wish to rent a safe-deposit box again in the future, it is important to note that a waiting list may be used due to limited capacity.

Other questions

After reading these questions and answers, is your question still not answered? If so, please feel free to contact us. Our expert staff will be happy to assist you.

Rent a safe