You can visit your safe for free, unlimited and without appointment during our opening hours. These differ per location. You can find the opening hours via the respective branch. Check the branch page for the current opening hours of your branch.

Outside these opening hours, a visit is exceptionally possible by appointment (except on days when the branch is completely closed) for €35, including 21% VAT. Contact us by calling 02 486 70 00 or send an enquiry to info.be@citysafes.com

You can visit your safe in peace and quiet. To ensure your privacy, you will be given a separate room. The drawer of your safe is removable, allowing you to take it to a private room where you can manage your belongings undisturbed. Afterwards, one of our staff will take you back to the safe, where you can safely stow the drawer again.

Not all locations are easily accessible for people with reduced mobility. Check the relevant branch page on our website to see if the relevant location is suitable for disabled people.

By storing your valuables in a high-security safe, you reduce the risk of your valuables being lost due to a burglary, robbery or fire, for example. In addition, from the ‘Standard’ safe and larger, the contents of your safe are insured up to €45,000. You can increase this to €90,000.00 or €150,000.00 for a fee.

You must be in possession of a valid European identity document and an IBAN. At CitySafes, the following documents are valid as proof of identity:

• EU passport
• Valid residence document for Belgium
• Belgian identity card

Look at our branches page to select your prefered branche.

Your safe is located in a high-security room that meets the stringent requirements of security category 4+, the highest security standard in Belgium. This guarantees excellent protection against fire and theft, with 24/7 monitoring for maximum security.

Our data will not be provided to third parties. In doing so, CitySafes strictly adheres to the ‘Algemene verordening gegevensbeschermin’ (AVG). Also, our website is only accessible via 256-bit SSL security. The data you enter are therefore sent via an encrypted connection.

CitySafes Belgium BV is the largest independent provider of safe deposit boxes in Europe. We are independent and have a very sound financial policy. Your properties are always outside CitySafes’ estate so they are always protected.

You are and will remain 100% legal and economic owner of your properties at all times. Unlike in most banks, your properties are not part of the estate in case of bankruptcy.

The Standard safe and larger is insured up to €45,000. If you wish, you can increase your cover for a fee. For €52 extra per year, you are insured up to €90,000 and for €130 extra per year, you are insured up to €150,000. The cover applies per safe. It is therefore possible to rent multiple safes to achieve even higher cover. You then spread your valuables over several safes. There is no insurance on the basic safe.

Your valuables are excellently insured at CitySafes. For this purpose, we work together with XL Insurance Company SE.

You will have to make your own plausible case as to which goods have been lost. These conditions are similar to those of banks and insurance companies. You will have to prove by means of photos, invoices and/or valuation reports, for example, which valuables have been lost.

Depending on the date your contract started, you will receive an invoice from us on the 10th or the 24th of the month every year. 14 to 18 days after you receive an invoice from us, we will collect the amount from your account. This collection date cannot be changed.

If you wish a monthly payment, this is of course also possible. In this case, you will receive a monthly invoice on the 10th or the 24th of the month. CitySafes will charge a 20% administration fee for this with each monthly payment.

The deposit is collected once at the same time as the first collection of the annual rent.

You pay a one-off €85 deposit per safe for the keys and lock. If you return all keys at the end of the rental agreement and no payments are outstanding, the deposit will be refunded to you within a month.

The notice period is at least one month before the end of your lease. The agreement is automatically renewed for one year each year. For example, if your contract ends on 31 October, you must give notice to terminate your safe on or before 30 September of the following calendar year.

You must cancel the rental agreement for your safe in writing using the form that can be found via this link: Cancel Safe.

You are responsible for sending your cancellation in time. After receiving your cancellation form, we will contact you to make an appointment to take back your keys. If you do not receive a confirmation from us, we have not received your cancellation. To make sure your notice reaches us in good order, we recommend that you send it to us by registered mail.

After we receive your keys, the remaining deposit will be refunded to your bank account within a month. If you wish to rent a safe-deposit box again in the future, it is important to note that a waiting list may be used due to limited capacity.