On our regular opening days, you have access to your safe deposit box free of charge, for an unlimited period and without an appointment. These days vary depending on the location. You can find the opening hours via the respective branch. Visit the webpage of your branch to find out the current opening hours.

Outside the regular locker days, access is also possible by appointment. We charge an administration fee of 35 euros for this. Please contact us by phone or send a request to info@citysafes.de.

Yes, this is possible by appointment. CitySafes charges an administration fee of 35 euros per visit for this. Contact us by phone or send a request to info@citysafes.de.

You will of course be informed of any changes to the fixed opening hours.

In most cases, you can visit your safe deposit box at your convenience. To ensure your privacy, you will be provided with a separate room. As the drawer of your safe deposit box is removable, you can conveniently take the contents to the visitors’ room. After we have escorted you to this closed room, you can devote yourself to the contents of your safe deposit box at your leisure. Afterwards, one of our staff members will accompany you back to your safe deposit box, where you can safely place the drawer back in the safe deposit box.

At certain times, e.g. before holidays, the demand for access to the safe deposit boxes is greater than usual. Then we may ask you to limit your visit to 10 minutes. For most visits, this is more than sufficient.

Do you need more time? Then please let one of our employees know.

If you have any questions or would like more information about your options, please contact us on 0800-5580011.

If you store your valuables in a high-security safe deposit box, you reduce the risk of your valuables being lost in the event of a burglary, theft or fire. In addition, the contents of your safe deposit box are insured up to 10,000 euros as standard with the Notary safe type. Your valuables are insured up to 45,000 euros for safe deposit boxes type A to E. For an additional charge, you can increase the insurance cover yourself up to 150,000 euros. You will find more information on this in the rental contract for your safe deposit box.

You must be in possession of a valid European proof of identity and an IBAN. At CitySafes, the following documents are valid as proof of identity:

• EU passport
• Valid residence permit for Germany
• German identity card
• German driving licence (only after first visit)

We have created an overview of all CitySafes branches so that you can find a safe deposit box near you.

At the first appointment, you will pick up the keys. We will take you to a safe deposit box of your choice, where you can immediately store your valuables. So it is advisable to bring your valuables directly with you. This way you don’t have to travel back and forth unnecessarily.

Your safe deposit box is located in a high-security safe that meets the strict requirements of security category 4+. This is the highest security category in Germany. The fire- and burglar-proof safes are monitored around the clock.

Your data will not be passed on to third parties. CitySafes strictly adheres to the German Data Protection Regulation (DSGVO). In addition, our website is only accessible via 256-bit SSL security connection. The data you enter is therefore transmitted via an encrypted connection.

CitySafes is the largest safe deposit box provider in Europe. Under no circumstances does your property fall under CitySafes’ corporate assets and is therefore always protected.

In the unlikely event that this would happen, you remain the legal and beneficial owner of the safe deposit box contents at all times. Unlike most banks, it is not part of the bankruptcy estate in the event of bankruptcy.

The contents of your locker are insured up to €10,000 as standard; the insurance cover can be increased to €45,000 (annual surcharge of €48.00), to €90,000 (annual surcharge of €99.00) or to €150,000 (annual surcharge of €148.50).

Your valuables are excellently insured at CitySafes. For this purpose, we work together with AXA XL.

You must yourself provide a plausible statement of which items have been lost. This requirement is similar to that of banks and loss adjusters. You also have to prove which valuables have been lost, e.g. by means of photos, invoices and/or appraisals.

Depending on when your contract started, you will receive an invoice every year on the 10th or 24th of the month concerned. 14 to 18 days after you receive the invoice, we will debit the amount from your account. The day on which your account is debited cannot be adjusted.

If you prefer to pay monthly, this is of course also possible. In this case, you will receive an invoice on the 10th or 24th of each month. CitySafes charges an administration fee of 20 percent for each monthly payment.

The deposit is collected once at the same time as the first collection of the annual rent.

The notice period is at least one month before the expiry of your lease. The agreement is automatically renewed every year for one year. For example, if your contract ends on the 31st of October 2024, you must terminate your safe deposit box by the 30th of September 2024.

You must cancel the rental contract for your safe deposit box in writing. You can use the form you can find via this link: Cancellation form.

You are responsible for sending your cancellation within the notice period specified. We will send you a confirmation once we received your cancellation and we will contact you to arrange an appointment to take back your keys. To ensure that we receive your cancellation properly, we recommend that you use our cancellation form, send the cancellation to us by registered post or drop it by one of our branches.

Once we have received your keys, the deposit will be refunded to your bank account within one month. If you wish to rent a safe deposit box again in the future, you should be aware that we cannot reserve safe deposit boxes and you might not be able to get the same size as you had before.