You can visit your safe for free, unlimited and without appointment during our opening hours. Please check the location page for the opening hours of your branch.

You can visit your safe in complete peace and privacy. To ensure your confidentiality, a separate room will be made available for you. The drawer of your safe can be easily removed, allowing you to take it to a private space where you can manage your belongings without any disturbance. Once you’re done, our staff will assist you in returning the drawer safely to your secure location.

Yes, once you rent a safe with us, you can visit it during opening hours without an appointment. Make sure to always bring a valid ID and the key to your safe. No appointment is needed for changes to your contract or for adding an additional person. Please note: the person being added must be present and bring a valid ID.

Come to the branch with the person you wish to add. This person must bring a valid ID (passport or ID card). Both parties will sign to confirm the change.

If you store your valuables in a high-security safe deposit box, you reduce the risk of your valuables being lost in the event of a burglary, theft or fire. In addition, the contents of your safe deposit box are insured up to 10,000 euros as standard with the Notary safe type. Your valuables are insured up to 45,000 euros for safe deposit boxes type A to E. For an additional charge, you can increase the insurance cover yourself up to 150,000 euros. You will find more information on this in the rental contract for your safe deposit box.

You must be in possession of a valid European proof of identity and an IBAN. At CitySafes, the following documents are valid as proof of identity:

• EU passport
• Valid residence permit for Germany
• German identity card
• German driving licence (only after first visit)

We have created an overview of all CitySafes branches so that you can find a safe deposit box near you.

At the first appointment, you will pick up the keys. We will take you to a safe deposit box of your choice, where you can immediately store your valuables. So it is advisable to bring your valuables directly with you. This way you don’t have to travel back and forth unnecessarily.

Your safe deposit box is located in a high-security safe that meets the strict requirements of security category 4+. This is the highest security category in Germany. The fire- and burglar-proof safes are monitored around the clock.

Your data will not be passed on to third parties. CitySafes strictly adheres to the German Data Protection Regulation (DSGVO). In addition, our website is only accessible via 256-bit SSL security connection. The data you enter is therefore transmitted via an encrypted connection.

CitySafes is the largest safe deposit box provider in Europe. Under no circumstances does your property fall under CitySafes’ corporate assets and is therefore always protected.

In the unlikely event that this would happen, you remain the legal and beneficial owner of the safe deposit box contents at all times. Unlike most banks, it is not part of the bankruptcy estate in the event of bankruptcy.

The contents of your locker are insured up to €10,000 as standard; the insurance cover can be increased to €45,000 (annual surcharge of €48.00), to €90,000 (annual surcharge of €99.00) or to €150,000 (annual surcharge of €148.50).

Your valuables are excellently insured at CitySafes. For this purpose, we work together with AXA XL.

You must yourself provide a plausible statement of which items have been lost. This requirement is similar to that of banks and loss adjusters. You also have to prove which valuables have been lost, e.g. by means of photos, invoices and/or appraisals.

Depending on when your contract started, you will receive an invoice every year on the 10th or 24th of the month concerned. 14 to 18 days after you receive the invoice, we will debit the amount from your account. The day on which your account is debited cannot be adjusted.

If you prefer to pay monthly, this is of course also possible. In this case, you will receive an invoice on the 10th or 24th of each month. CitySafes charges an administration fee of 20 percent for each monthly payment.

The deposit is collected once at the same time as the first collection of the annual rent.

The notice period is at least one month before the expiry of your lease. The agreement is automatically renewed every year for one year. For example, if your contract ends on the 31st of October 2024, you must terminate your safe deposit box by the 30th of September 2024.

You must cancel the rental contract for your safe deposit box in writing. You can use the form you can find via this link: Cancellation form.

You are responsible for sending your cancellation within the notice period specified. We will send you a confirmation once we received your cancellation and we will contact you to arrange an appointment to take back your keys. To ensure that we receive your cancellation properly, we recommend that you use our cancellation form, send the cancellation to us by registered post or drop it by one of our branches.

Once we have received your keys, the deposit will be refunded to your bank account within one month. If you wish to rent a safe deposit box again in the future, you should be aware that we cannot reserve safe deposit boxes and you might not be able to get the same size as you had before.