You can access your safe deposit box at any time during opening hours, free of charge and without an appointment.
Opening hours vary by location, simply check the page of your local branch.

Take all the time you need, without any pressure. For your privacy, we provide a separate, private room. Thanks to the removable inner container, you can view the valuables of your safe comfortably and discreetly.

You can visit your safe deposit box at any time during opening hours without an appointment. Please remember to bring your key and a valid ID.

To add someone to your contract, please visit the branch together with that person. They must bring a valid ID (passport or identity card). The change will be confirmed immediately with both signatures.

You must have a valid identity document and an IBAN. The following forms of identification are accepted:

• German identity card
• Valid passport
• Valid residence permit for Germany

We have created an overview of all CitySafes branches so that you can find a safe deposit box near you.

Yes, you can use your safe deposit box straight away after receiving your key.
During your first appointment, we will guide you to your chosen safe so you can securely store your valuables immediately. It is best to bring them with you to avoid an extra trip.

Yes, you can share your safe deposit box with a family member or partner. The co-renter will receive a key and can access the safe even in your absence. Both parties are considered equal main renters. To add a co-renter, visit your branch together and both bring a valid ID.

Your safe is located in a high-security vault classified as VdS Class C, the highest security level in Germany. The fire- and burglary-resistant safes are monitored 24/7 to ensure maximum protection of your valuables.

Your data is not shared with third parties. CitySafes strictly complies with GDPR regulations. Our website is secured with a 256-bit SSL connection, ensuring that your data is transmitted in encrypted form.

CitySafes is the largest safe deposit box provider in Europe. Your property is never part of the company’s assets and remains fully protected at all times.

You always remain the legal and beneficial owner of the contents of your safe. Unlike most banks, your property does not form part of the insolvency estate.

Your safe comes with standard insurance cover of €2,500.
You can increase this cover:

• €10,000 for €3/month
• €45,000 for €6/month
• €90,000 for €10/month
• €150,000 for €15/month

Your valuables are well insured through our partnership with AXA XL.

In the event of loss, you must prove what was stored in your safe. As with banks and insurers, this can be done using photos, receipts, or valuation reports.

The rental fee is charged either annually or monthly, depending on your contract start date:

• Annual payment: You receive an invoice on the 10th or 24th of the month. The amount is debited 14 to 18 days later. The debit date cannot be changed.
• Monthly payment: You also receive an invoice on the 10th or 24th. A 20% administrative fee applies to monthly payments.

The deposit is charged once, together with the first annual rental payment.

The notice period is at least one month before the end of your contract.
Contracts are automatically renewed for another year.
Example: If your contract ends on 31 October 2026, notice must be given by 30 September 2026.

Cancellation must be submitted in writing. You can use our cancellation form, send it by registered mail, or submit it at a branch.

Please ensure you cancel within the notice period. Once received, you will get confirmation and we will arrange an appointment to return your keys.

After the keys are returned, your deposit will be refunded within one month. Please note: we cannot reserve a safe for future use, so the same size may not be available if you wish to rent again later.